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My DSL was messed up once again. I have to say I love their Callvantage VoIP service. The DSL service has sucked big time. This is the third time in a year that my DSL has stopped working. This time I insisted to go to Level 2 tech support at the start and wasn’t going to take no for an answer. I was prepared to ask to be transfered to customer retention if the gave me a problem. Lucky for them they transfered me right away and I had the tech rebuild my config and was back online in 10 minutes. There will not be a next time, if it stops working again I will cancel and move to cable. So just remember just say no to Level 1 outsourced technical support, if they want me as a customer I want to talk to someone that can actually do something.

Categories: Geeky stuff, misc
  1. September 6, 2014 at 8:27 pm

    Thanks ffor sharing such a good opinion, piece of
    writing iss fastidious, thats why i have read it entirely

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